Legal
Last updated: August 13, 2026
This Privacy Policy explains how Zobr ("Zobr," "we," "us," or "our") collects, uses, and shares information when you use our website, mobile app, and related services (together, the "Platform") to book residential cleaning services as a Host, provide cleaning services as a Cleaner, or otherwise interact with us. By using the Platform, you agree to this Privacy Policy. If you don't agree, please don't use the Platform. Questions can be sent to [email protected].
Hosts — when you create an account to book cleaning services.
Cleaners — when you create an account to accept and provide cleaning services through the Platform.
Website visitors — when you visit our site or contact us without creating an account.
Where this policy says "you," it means whichever of the above applies to your use of the Platform.
Account information. Name, email address, phone number, and password (stored as a secure hash — we never store or can see your actual password).
Booking and service information. Service addresses, booking dates and times, package or service type selected, instructions or notes you provide, and records of completed, cancelled, or disputed visits.
Payment information. We do not store full payment card numbers. When you add a payment method, it's represented on our systems only by a token and the card's last four digits — the actual card details are handled by our payment processor.
Ratings and dispute content. Star ratings, written comments, and any details you provide when disputing a visit. This information is shared with the other party to a booking as needed to resolve the issue.
Communications. If you contact support or communicate with us, we keep a record of that communication to provide support and maintain service quality.
Cleaner profile information. If you're a Cleaner, this includes your bio, years of experience, profile photo, availability schedule, and background check status.
Device and usage information. Basic technical data such as browser or device type, and how you interact with the Platform, collected automatically to keep the service working correctly and to diagnose problems.
To create and manage your account and let Hosts and Cleaners find and book each other; to process bookings and maintain accurate billing records with our payment processor; to send you booking confirmations, offer alerts, and account notifications by email, push notification, or text message; to provide customer support and resolve disputes between Hosts and Cleaners; to maintain the security of the Platform and prevent fraud; to improve the Platform based on how it's actually used; and to comply with legal obligations, including tax and recordkeeping requirements.
We do not use your information to serve you targeted third-party advertising, and we do not sell your personal information to data brokers.
If you've opted in to receive text messages from us, we send transactional and account-related messages — booking confirmations, job offer alerts, and similar notifications. Message frequency varies based on your activity on the Platform. Message and data rates may apply.
You can opt out at any time by replying STOP to any message, or by updating your notification preferences in your account. Reply HELP for assistance. Opting out of text messages does not affect your ability to use the Platform, though you may need to rely on email or in-app notifications instead.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates, excluding vendors and service providers acting solely on our behalf to deliver the messages you have requested (such as our SMS provider). We do not sell, rent, or share mobile phone numbers or SMS consent with anyone for their own marketing purposes.
Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, or to receive a copy of it in a portable format. To make a request, email [email protected] from the email address on your account. We'll verify your identity before fulfilling any request that involves sensitive information.
We will not discriminate against you for exercising these rights. Note that deleting certain information (like completed booking history) may be limited by our recordkeeping obligations for tax, accounting, or dispute-resolution purposes.
The Platform is not directed to, and we do not knowingly collect information from, anyone under 18 years old. If you believe a minor has provided us with personal information, contact us at the email below and we'll take steps to delete it.
We keep your information for as long as needed to provide the Platform to you, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.
If we make material changes to this Privacy Policy, we'll update the date at the top of this page and, where the change significantly affects how we handle your information, provide more prominent notice before it takes effect.
Questions about this Privacy Policy or how we handle your information can be sent to [email protected].